Growing up in Northwest Arkansas and listening to her family tell stories gave Charlie an interest in stories and storytelling. While serving in the US Navy she gained an appreciation of systems thinking and continuous improvement. Over the years, she has worked with companies globally. She helps businesses reduce wasted time and materials, encourage innovation, and support their communities.

Ultimately, Charlie partners with businesses to increase their profitability.

After spending several decades working in organizations of all sizes and in industries from retail to manufacturing, she recognized that no matter the size of the company or the industry, the same problems kept cropping up, and often the same solutions could be applied.