by Charlie | Nov 27, 2017 | Processes
What do you think of when you hear the word “processes”? Does some image like a manufacturing line pop into your mind? Except for giving a speech, would you rather do anything EXCEPT look at your business processes? Have you ever used a recipe? Then you followed a...
by Charlie | Nov 22, 2017 | Stories
Morena Baccarin (Inara on Firefly) has been credited with saying, “You like to think that you’re bigger than your traditions and customs, but they form who you are.” So here is a Thanksgiving story, with a little twist. A man and woman fell in love. Their first...
by Charlie | Nov 20, 2017 | Systems
We’ve talked about processes and problem-solving in earlier blogs. Systems thinking is where you put everything together. We don’t reflect much about systems, just like we often don’t think about the processes we use every day. In its simplest form, systems are what...
by Charlie | Nov 13, 2017 | Problem Solving
We all have problems. What we don’t all have is a proven and consistent way to solve our problems. Problem solving should not be a process that turns you inside out. Have you ever watched a five-year-old get into a cookie jar? Yep, we are going to solve problems like...
by Charlie | Nov 2, 2017 | Change Management
Those four words, “Houston, we have a problem,” have become part of our cultural language. We often use the phrase when we encounter an unforeseen problem. As small business owners and managers, how do we know when we have a problem? If we expect one thing and get...
